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Frequently asked questions
What is the return policy?
At Do Do Chang, we carefully craft each ceramic piece by hand with attention to detail, making every item unique. We hope you love your purchase, but if something isn’t quite right, we are here to help.
Return Period
You may request a return within 30 days of receiving your order. To be eligible for a return, items must be unused, in their original condition, and safely packaged with all original materials.
Damaged or Defective Items
Because our products are handmade ceramics, each piece may have slight variations that reflect its unique character. However, if your item arrives damaged, cracked, or defective, please contact us within 7 days of delivery and provide photos of the item and packaging. We will review your request and arrange a replacement or refund if applicable.
Return Process
To start a return, please contact our customer service team at [your email address] with your order number and reason for the return. Once your return request is approved, we will provide further instructions.
Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.
Refunds
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds will be issued to your original payment method. Please note that shipping fees are non-refundable unless the return is due to our error.
Non-Returnable Items
For hygiene and safety reasons, personalized items, custom-made pieces, and items that have been used or damaged after delivery cannot be returned.
Thank you for supporting Do Do Chang and our passion for handmade ceramics. Each piece carries the warmth of craftsmanship, and we appreciate the opportunity to make your experience with us special.
Are any purchases final sale?
At Do Do Chang, we create each ceramic piece by hand with care, passion, and attention to detail. While most items are eligible for return according to our return policy, some purchases are considered final sale and cannot be returned or exchanged.
Final sale items include:
Custom or personalized ceramic pieces made specifically for you
Limited-edition collections or special releases marked as final sale at the time of purchase
Sale, clearance, or discounted items purchased during special promotions
Items that have been used, washed, altered, or damaged after delivery
Due to the handmade nature of our ceramics, small variations in color, texture, shape, or glaze are natural characteristics of handcrafted products and are not considered defects.
If your item arrives damaged or you receive an incorrect product, please contact us within 7 days of delivery. Our team will be happy to assist you with a replacement or solution.
Thank you for understanding and supporting the craftsmanship behind every Do Do Chang piece. Each creation is made to bring warmth, beauty, and a unique handmade touch to your everyday moments.
When will I get my order?
Processing Time
Orders are typically processed within 3–5 business days after payment confirmation. Handmade or customized pieces may require additional time to ensure the highest quality.
Shipping Time
Once your order has been shipped, delivery usually takes:
Standard Shipping: 7–15 business days
Express Shipping: 3–7 business days (if available)
Please note that delivery times may vary depending on your location, customs procedures, weather conditions, and carrier delays.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information so you can follow your package’s journey.
Handmade with Care
Each Do Do Chang ceramic piece is carefully created and packaged to ensure it arrives safely. We appreciate your patience and support as we bring you a unique handmade product made with passion and craftsmanship.
Where are your products manufactured?
Our products are manufactured in carefully selected ceramic workshops where experienced makers shape, glaze, and finish each piece by hand. We work closely with our artisans to ensure every item meets our standards for quality, durability, and beauty.
Because our ceramics are handmade, every piece carries its own unique character — including subtle variations in color, texture, and form. These natural differences are a reflection of the human touch behind each creation and make every Do Do Chang piece truly one of a kind.
We are committed to bringing you beautifully crafted ceramic goods that combine traditional techniques with modern aesthetics, creating meaningful pieces for your everyday life and home.
Thank you for supporting handmade craftsmanship and the artistry behind Do Do Chang.
How much does shipping cost?
Shipping costs are calculated based on your delivery location, order size, and selected shipping method. The exact shipping fee will be displayed at checkout before you complete your purchase.
We offer:
Standard Shipping: Available for most locations with delivery details shown at checkout
Express Shipping: Available for selected regions at an additional cost
Free Shipping: Occasionally available during special promotions or for qualifying orders
Please note that international orders may be subject to customs fees, import duties, or local taxes, which are the responsibility of the customer.
Every Do Do Chang piece is carefully wrapped and prepared by hand because we believe the experience begins from the moment your package arrives.
Thank you for supporting handmade ceramics and the craftsmanship behind every unique creation.